Avoid Web Africa if you value good customer service!

This company has the worst service ever. You can never reach them. You are told to communicate with them via chat or WhatsApp. The agent closes your chat without attending to your query. I emailed them, giving notice of my cancellation per their requirement on April 30, 2025. I got an email a day later that they have noticed that I opened a ticket with them, but they are going ahead and closing this chat. ***. 01 May 2025, I tried their online chat option, and I got a response that they are aware of an outage in my area, but they are going to go ahead and close this chat. On 06 May 2025, I tried their WhatsApp line. I speak to Lynette, I tell her I want to cancel, she convinces me to stay, and I refuse, she ends our chat without notice, and I get a notification that I have been referred to another agent, Nontokozo. She also advices me to stay, I refused. She says my service will be cancelled at the end of June 2025. I sent her the proof that I gave notice on 30 April as per the reference number above, but she puts me on hold.