1 reviews | Active since Oct 2017
AVOID AT ALL COSTS - UNSTABLE/UNRELIABLE INFRASTRUCTURE, ZERO SUPPORT VIA EMAIL OR TELEPHONE
Good luck in trying to query why your account has been suspended. Billing does not answer their phone calls. They also do not reply back on emails. The only possible way to reach a representative is to select the Sales option when calling in to their call center. Sales answer's in under 10 seconds. I did however eventually reach WebAfrica through their online chat facility. The assistant on two separate occasions re-activated my account and promised me that this matter is now resolved. Tonight my account was suspended for the 3rd time in less than 30 days. I sincerely recommend you re-consider web-Africa as an option. The company is plainly not reliable or contactable, their billing system incorrect. You are better off hosting your website on a cardboard in Main street.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah