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rajan T
1 reviews | Active since Aug 2021
10 Sept 2026, 15:42
Atrocious service
I wrote a review about this company a couple of weeks ago..They got back to me about 10 days ago saying they will sort my overcharged account out.Up until now ,nothing has been done.I keep getting promises but no action.
UNBELIEVABLE service
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Sept 2026, 15:51Hi Rajan,
We understand how frustrating it must be to feel that the matter remains unresolved after receiving assurances that your billing concerns would be addressed. When you're looking for clarity on an overcharged account, it's important to receive clear communication and updates on the progress being made.Having reviewed the account, we can see that our Retentions Team has already made contact on 2 September with the account holder, discussed the concerns raised, and reached an agreement regarding the matter. We would therefore recommend checking with the account holder for the latest feedback and details that were provided.Should there still be any outstanding concerns or if further clarification is required, please send us a direct message confirming the specific issue that remains unresolved, and we'll be happy to take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel that the matter remains unresolved after receiving assurances that your billing concerns would be addressed. When you're looking for clarity on an overcharged account, it's important to receive clear communication and updates on the progress being made.Having reviewed the account, we can see that our Retentions Team has already made contact on 2 September with the account holder, discussed the concerns raised, and reached an agreement regarding the matter. We would therefore recommend checking with the account holder for the latest feedback and details that were provided.Should there still be any outstanding concerns or if further clarification is required, please send us a direct message confirming the specific issue that remains unresolved, and we'll be happy to take a closer look.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 15:51
Official
Hi Rajan,
We understand how frustrating it must be to feel that the matter remains unresolved after receiving assurances that your billing concerns would be addressed. When you're looking for clarity on an overcharged account, it's important to receive clear communication and updates on the progress being made.Having reviewed the account, we can see that our Retentions Team has already made contact on 2 September with the account holder, discussed the concerns raised, and reached an agreement regarding the matter. We would therefore recommend checking with the account holder for the latest feedback and details that were provided.Should there still be any outstanding concerns or if further clarification is required, please send us a direct message confirming the specific issue that remains unresolved, and we'll be happy to take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel that the matter remains unresolved after receiving assurances that your billing concerns would be addressed. When you're looking for clarity on an overcharged account, it's important to receive clear communication and updates on the progress being made.Having reviewed the account, we can see that our Retentions Team has already made contact on 2 September with the account holder, discussed the concerns raised, and reached an agreement regarding the matter. We would therefore recommend checking with the account holder for the latest feedback and details that were provided.Should there still be any outstanding concerns or if further clarification is required, please send us a direct message confirming the specific issue that remains unresolved, and we'll be happy to take a closer look.
Warm regards,
Webafrica Crew
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rajan T's updateReviewer Update
10 Sept 2026, 16:19i am the account holder.i spoke to a lady who promised to go through the account and call me back.she did not.nothing was resolved.
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rajan T's update10 Sept 2026, 16:19
Reviewer Update
i am the account holder.i spoke to a lady who promised to go through the account and call me back.she did not.nothing was resolved.
Webafrica's replyOfficial
10 Sept 2026, 16:59Hello Rajan,
To help us better understand what remains outstanding following the discussion that took place on 2 September, please send us a direct message with details of the concerns that were not addressed or resolved. This will allow us to review the matter further and ensure that the appropriate team investigates the outstanding issues.
Warm regards,
Webafrica Crew
To help us better understand what remains outstanding following the discussion that took place on 2 September, please send us a direct message with details of the concerns that were not addressed or resolved. This will allow us to review the matter further and ensure that the appropriate team investigates the outstanding issues.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 16:59
Official
Hello Rajan,
To help us better understand what remains outstanding following the discussion that took place on 2 September, please send us a direct message with details of the concerns that were not addressed or resolved. This will allow us to review the matter further and ensure that the appropriate team investigates the outstanding issues.
Warm regards,
Webafrica Crew
To help us better understand what remains outstanding following the discussion that took place on 2 September, please send us a direct message with details of the concerns that were not addressed or resolved. This will allow us to review the matter further and ensure that the appropriate team investigates the outstanding issues.
Warm regards,
Webafrica Crew