Atrocious service!

Dealing with Webafrica has been one of the most frustrating customer service experiences I’ve ever had. The wait times are ridiculously long, and when you finally do get through to someone, it's like talking to a brick wall. There's no real support, no empathy, and definitely no respect for your time.

What’s worse is that you’re forced to repeat yourself over and over again — as if nothing you say gets documented or understood. The agents sound disengaged and unhelpful, and you get the feeling that resolving your issue isn’t really a priority for them.

They recently updated their customer portal without notifying users, which meant I suddenly couldn’t access my invoices or account details. No heads-up, no guide, nothing. Just more time wasted trying to figure things out and then explaining the same issue repeatedly to different people.

It’s honestly dreadful trying to reach out to them for anything. If you value your time, your sanity, and decent customer service, I’d recommend looking elsewhere.