Atrocious after sales service

Charged me R999 after cancelling my service for a router I no longer need. Never notified me that I had to return the router until after they had already charged me for it. I am also getting no response for the service ticket I submitted. I am very disappointed in their customer service

Update: After a few weeks I received feedback from my support ticket apologizing for the delay and noting that I would be refunded for the charge. I can then return the router once the lockdown has ended.

Further update: This matter has still not been closed. After initially receiving a credit for the claw back fee charged, I have now once again been charged for the router. This is after I have already returned the router to their offices more than 5 months ago and confirmed this to at least 2 Webafrica employees. This is honestly the worst customer service I have ever received.