@WebAfrica & @Vumatel: Unacceptable Customer Service Experience

I'm extremely disappointed with the service I received from your teams. On Sept 30th, my fibre connection stopped working. Despite contacting customer service multiple times (over 10 agents) between Oct 1st-3rd, my issue remained unresolved.

The customer service experience was appalling, leading me to cancel my subscription. As a work-from-home professional, this disruption caused significant stress.

Key issues:

1.⁠ ⁠Unresolved fibre issue despite multiple reports. 2.⁠ ⁠Misdiagnosis of the problem (attributed to an ongoing Delft issue, despite contradictory evidence). 3.⁠ ⁠Neighbors' connections were unaffected. 4.⁠ ⁠Refund processing delay (over 10 days). 5.⁠ ⁠Poor communication and inefficiency from customer service representatives.

I request:

1.⁠ ⁠Immediate refund processing. 2.⁠ ⁠Resolution of my fibre connection issue (if cancellation can be reversed).

I will share my disappointing experience with others to warn them about potential challenges with @WebAfrica and @Vumatel.