At first I was not really happy with the service I previously got from agents

Hi Kamohelo,

Thank you for sharing your feedback. We’re glad to hear that your recent experience was a positive one and that the agent was able to assist you professionally and resolve your query effectively.
We also appreciate your honesty regarding your earlier experience as well, as it helps us improve consistency in our service.
We look forward to continuing to improve your overall experience with us. 

Warm regards,
The Webafrica Crew