At first, I have to admit that I was not happy with the service I received: 1

At first, I have to admit that I was not happy with the service I received: 1. I was invoiced twice for the initial connection fee, which I had to sort out. 2. I then had issues with getting connected after installation - the system said I still had to pay that second connection fee, but Webafrica’s payment portal literally kicked out a warning that said it was not a safe connection and would not let me proceed. 3. After eventually paying the next day, I then had issues with the set-up of my router, which I had been told would be automatic. 4. I then waited two hours for the online help system to respond to my call for help. But once I got through, a consultant named Michael sorted out my router set-up in less than two minutes, and another consultant named Alicia sorted out my double-billing in less than two minutes. So, I went from initial unhappiness about signing up with Webafrica, to feeling that their team had redeemed themselves, and it’s now a clean slate, as far as I am concerned.