WW
Wendy W
1 reviews | Active since May 2026
10 May 2026, 10:06
At 1st I thought it was an outage in my area but no it was only me with WEBAFRICA
At 1st I thought it was an outage in my area but no it was only me with WEBAFRICA. I logged a call and & also pay my WiFi, it supposed to be uncapped for 30 days but I only get it for 7 to 8 hours daily it's now two months. When a call is logged all agents keep saying a technician will come but nothing happens. I'm thinking of changing to other networks renders. Frustrated user.
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Webafrica's replyOfficial
11 May 2026, 10:43Hi Wendy, we hear how frustrating this has been for you, especially with ongoing interruptions to your service over the past two months and not receiving the consistent connectivity you were expecting from an uncapped package. We also understand how disappointing it is when you’re repeatedly advised that a technician will attend, but no resolution follows. That kind of experience is not what we want for you.
Your concern has now been taken up by our technical team, and a fault has been logged for investigation. The matter is being actively worked on so we can properly identify the cause of the intermittent connectivity and get it resolved.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 10:43
Official
Hi Wendy, we hear how frustrating this has been for you, especially with ongoing interruptions to your service over the past two months and not receiving the consistent connectivity you were expecting from an uncapped package. We also understand how disappointing it is when you’re repeatedly advised that a technician will attend, but no resolution follows. That kind of experience is not what we want for you.
Your concern has now been taken up by our technical team, and a fault has been logged for investigation. The matter is being actively worked on so we can properly identify the cause of the intermittent connectivity and get it resolved.
Warm regards,
Webafrica Crew
Webafrica Crew