As mentioned extreme...

Hi David, we understand how frustrating it is when you’re trying to get help and can’t easily get through to speak to someone. When you need support, especially for something affecting your service, delays in reaching an agent can feel like the issue is being ignored, even when it’s not.Access to quick, clear support should be simple, and your experience here clearly hasn’t reflected that. This kind of feedback is important because it highlights where the process is breaking down from a customer perspective.If you still need assistance, we can help guide you on the quickest way to get the right team involved so you’re not stuck going in circles or waiting unnecessarily.Warm regards,
 Webafrica Crew