Arrogant, unwilling to assist and disgustingly bad work ethics from WEBAFRICA and their Agents.

So I was recently employed by Amazon as a work from home agent. To get the job they require that you must have a fibre optic connection for one reason. The reason is Fibre Optic lines do not lose connection or drop at all (that is what I have thought it's supposed to be) So I decided to get a fibre optic contract with WEBAFRICA. So I am a night shift worker (19:00 - 06:00) and our policy states that if we do experience any outage problems we must submit a troubleshoot report to support our outage issue we face. Keep in mind no work no pay. So last night 15 September 2020 @20:22 my system started to cause issues and so I did a speedtest. Results of speedtest: 0.68 Mbps Download speed 0.26 Mbps Upload ( I wish I could attach screenshots) so I start booting my pc and router while trying to find somewhere to report my issue to WEBAFRICA. I was totally dumbfounded after 2 and a half ours of trying to just get this issue reported, also getting 4 people to help me with locating where to report, I have come to a conclusion that there is no possible way to report an error after 20:00 cause agents en work then. It's so bad they don't even have an email address where you can send the error. (What company does not have this type of email for after hour errors) So after having to sit by my PC for 2 more hours my connection finally got restored. I could retake work. Nonetheless I am still required to get a hold of WEBAFRICA to help me with an error report that I can submit to my Manager to back up my outage, or risk getting my contract terminated.

At 08:00 I jumped on the call line waited almost 20 mins then tried the WhatsApp line, and got assisted immediately by their agent Yolanda. I explained my issue to her and her response "Unfortunately there was no outage, must have been a lease that needed to be cleared, but there is no ref as nothing was reported, we only have a fault ref if there was an incident by the provider or if the client reported a fault and we can get a ref number." So after 20 more mins of trying to get her to tell me where to find this "magical place" where you can report an error she explained that it would not have been possible at that time cause agents are not working then, so there would be nothing they can do for me.

So I now tell her that I am supposed to be happy with that answer? I pay for a service which I don't receive and then reaching out to get the issue sorted after losing 4 hours of money for not being on shift, with the support also not willing to do their jobs at all and at try to get this sorted out for me and yet you still refuse to help me, means that technically speaking they are happy to say that they are gladly "*****ing" my money, for no service received and getting even worse service (and arrogant attitude) from YOLANDA.

So being fed up to try and get anything from YOLANDA, I insisted on a manager to take over the chat, so that I can be properly assisted. 10 mins later she gives me that attitude still with her telling me: There won't be a report even if you speak to 5 Managers, we do not work 24 hours, there is only a ref number if something was logged, nothing was logged here." Knowing well , that only a few mins ago she told me I would not have been able to log at that time because there are no agents that time.

How is this my problem then? As far as I am concerned that is not supposed to even be possible to happen to a fibre connection, but anyway how is this my problem if I am not allowed to report my error at that time?

I thought if I pay for a service that I would receive what I pay for, but man was I in for this horribly shocking surprise. I could at least get the complaints dept address from her almost 2 hours on the chat with YOLANDA. Note how she never got me a manager.

Soooo to you YOLANDA and WEBAFRICA all I can say is, one day is one day when you are going to give the wrong customer this arrogant and useless "support", and that customer might just not have it and take action on that, then I hope you have enjoyed your time *****ing clients money whilst you could cause you will be caught one day.

Please be very cautious when wanting to start a contract with them. They are absolute bull****ters and ************.

I will get my money back that you've caused me to lose, that is a Promise and if my job is going to be compromised and I have to be fired because you just weren't "lus" to properly assist me, then just know I will be holding WEBAFRICA and YOLANDA liable for that.

NEVER USE WEBAFRICA!!!!