ARE WEBAFRICA SKIMMERS?

Welll...Never thought I would receive such poor support from Webafrica and yet they blow their horn very loudly....Quoted As ADVERTISED on their web page...."Here is why Webafrica is the Best Internet Service Provider for you" AND... "We have a great track record, with more than 80,000 happy customers on our books"...And...."We are equipped to handle your needs. We have over 120 staff between our Cape Town office and our Johannesburg sales office" I have so far since the 9th of April when I purchased the sim and "Free to Use Router". Followed the instructions that were e-mailed to me, set up the router as per instructions, did the speedtest.net as their instructions...and guess what??? THE ****PIEST SPEED WHATSOEVER!!!!!! I ran a connectivity check on DSTV...Ohhh my word!!! Speed was 0.24Mbps!!! As for Willie, the Bot can assist...NO he can't...choose option 4 for a Live Chat...and then you get this message..."Oh dear, unfortunately it seems there are currently no agents available....be it at 19h45..they claim their "office hours are 7am - 9pm, Monday to Friday". So I agree with the +/- 4,800 1 star reviews. They are quick to deduct the pro-rata...without your authorization...by the way! I made a once-off payment for the sim & router for R249,00, and no contracts, month to month...You pay..You use....Well I paid... I cannot use. And then they debit my card with the pro-rata amount without your permission?? What's going on Webafrica??? You don't respond to us when we need assistance / support / complaints, you pass the buck from one Live Chat Agent to the next and then back to "Willie" again, useless options and as paying client's we are ****ed off because YOUR Company namely "Webafrica" is NOT delivering as per your advertised services! Perhaps one should lay a complaint with the Advertising Regulatory Board (ARB)??? A Webafrica FASTERFAST response would be a blistering fast appreciation. (Which probably won't happen)