Are services not forward billed

I have been trying to get hold of webafrica billing for days now, I have no feedback whatsoever, I did not pay for services for June then I paid via eft month end of June plus the reconnection fee for my services to be reconnected for July, then they billed me again via debit order, now that means I paid twice for services I’m July but now that I spoke to someone on the line he tells me that the amount I paid via eft was covering for June but I mean how? My services were suspended, now how am I paying for services that I did not use? Can someone call me please? My number is *** and ID number is ***