Appauling Service & Misrepresentation

Webafrica cannot be trusted as ISP. I am without connection since I started joining them. I paid them on 14 August 2024 for their admin fee to provide their router so that I can connect. There is no week that pass without an issue. Spoken to their Jade Solomon, Michael O, Nkosinathi Khumalo, Nthabiseng N, Babalwa Mkalipi, Nomawango and Tebogo S. Some of their Ref numbers are ***, *** and Tickets logged by WebAfrica agents are 248519 and 248611. Ticket 248519 was closed without checking with me if all is in order. Number of hours spent during all these chats from 14 August to today, 26 September 2024 is estimated at 17 hours. Can someone explain to me that which employer will allow the staff member to be offline and not working for such a long time sorting out the connection with the ISP?

2nd issue: When I sign up for the contract, I made it clear that the Vumatel infrastructure needs to be replaced as it is old and cables worn out. Some cables are sellotaped. WebAfrica agreed to ensure that this will be done free of charge. When I asked their agent, Babalwa, she informed me that I need to be invoiced/charged for this. Why WebAfrica agreed to doing this free of charge before I agree to sign up. This is misrepresentation and unacceptable. I need these old cables replaced and I am not prepared to pay for that. WebAfrica must just cancel their subscription if this cannot be done. This is part of my agreement with WebAfrica.