Appalling service - very, very bad service

I have never experience such bad service. I called one of the Webafrica sales agents to make a Wifi installation in my house on the 2nd of June 2020. I was told it was going to be a 14 working days turnaround time. They only sent people to install the cables a month later after numerous attempts on my side. The installation only took place on the 14th of July 2020, I was then told to email the support team for the router to be delivered (which I did). The router also took long to be delivered (also after numerous follow ups from me AGAIN). The router was eventually delivered on the 4th of August, however even after paying for their service I still do not have Wifi they still have not reconnected me to the internet. I am really frustrated with this company and I would never advise anyone to allow them to render their poor services to. When you call the customer number you wait for a very long time before you get an agent on the line. While you wait on the line for you call to be answered you are advised to used their Whatsapp line to save airtime but that Whatsapp is also very useless because the agents there are also ghosts (you can't get hold of an agent). You email and open tickets to Webafrica, your emails still go unanswered or you get delayed responses, you leave your number for an agent to call you back and guest what, you never get a call back. I am very upset for the service I have received from this company and I am absolutely disgusted that this is how they treat their customers.