Appalling service really!

So I took an uncapped 20mb line with webafrica For 8 months now. I get full speed and get throttled at 400GB to 1mb/s. In all my time with the service provider I have never been throttled because I only stream online TV, movies and series and obviously social media. I am only at my place the whole day for two days, Saturday and Sunday. This has been my routine for all the time I’ve been with WA

During this time( 8 month period) I’d have intermittent speeds without any communication from their side. I am unable to utilize the data usage utility on the website ( customer zone) I have to go through the support team to check my usage for the month. If I’m lucky I usually get this usage immediately after speaking to one of the agents and Willie the bot,but sometimes like last time I asked, I was told that it’s going to take 72 hours( unbelievable!!!!)

Upon having a few issues with my speeds , I made an enquiry with Webafrica, only to find out that I have been throttled, I requested a data usage report and i was told of this 72 hour waiting period.

I also sent customer service an email and no response from them also.

It is so frustrating to go through such unnecessities