Appalling Service! I will never recommend Web Africa

Web Africa gave me the worst service I have ever experienced.

I waited 5 weeks for my LTE router to be delivered, with such bad customer service and no substantial feedback when I queried this over and over again for over a month.

I finally received this Router on 30 January 2019 - I was then told that the full amount plus delivery would be deducted from my account on 1 February. I phoned to query this and was told that Web Africa debits the beginning of the month for that month. Now that's a load of ****, because no one had informed me of this. At this point I had already reached my end. I told one of your consultants that I cannot pay for this because I did not factor in this amount for Jan, but rather for Feb due to the fact that I had already waited over a month to receive my order and was not confident in you guys actually delivering it. I also assumed money would be debited end of Feb should they deliver in Feb as that is how normal companies operate.

I have been waiting ever since 31 January 2019 to receive additional feedback regarding the payment. My account was then suspended which I understand, however, now I get an SMS stating that Web Africa is going to cancel my account due to non payment and still no feedback.

I then call in again to query and explain my frustration only to have the agent turn it around and blame me and tell me they can do nothing and if I want to cancel then I must cancel.

This is the way they treat their customers? WOW I'm appalled.

I have never complained publicly but I cannot believe the service.