Appalling service from WEBAFRICA

So far I have had a horrible experience with WebAfrica, and I’ve only been a customer for 1 month. There is a complete lack of service from their side. I placed an order for fibre, which they accepted. Told me that I don’t need installation of a line, because they already service my building. They charged me and delivered a router, but one month later, my fibre still isn’t active. When I follow up, they say I need a line installed. Then I hear nothing. When I follow up again, they said that openserve doesn’t service my building, which is completely untrue. Also, why accept my order then- if openserve doesn’t service my building? How do my neighbors in my apartment building have openserve, but not me? Shocking lies.

You can’t get hold of them on the call centre. In takes 24hours for an agent to attend to you on WhatsApp, and even then- the agent doesn’t help at all.

They offer terrible service and I wouldn’t recommend anyone using webAfrica.