AM
Ashen M
1 reviews | Active since Feb 2019
18 Apr 2026, 16:00
Appalling service from WebAfrica
Absolutely the worst fibre service provider, charge exorbitant prices for their services and can't even provide basic support, instead they use AI chat bot to which deliberately leave out certain options so you will get no help either way, I have been in a queue for possibly 2 months now, no call back no email nothing, and yet if you don't pay they cut your services immediately, to me this is a double standard and absolutely unfair and disgusting.
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Replies (1)
Webafrica's replyOfficial
20 Apr 2026, 09:43Hello Ashen,
Thanks for taking the time to share your feedback with us. We understand how frustrating and upsetting this experience must be, especially given the long wait for assistance, lack of communication, and feeling that your concerns have not been properly addressed despite repeated attempts to get support. We also understand your frustration around service expectations and how this has impacted your trust in the experience.
We have reviewed your account and can see that assistance has been provided. However, if you require further help, please let us know what is currently happening so we can assist you more effectively.
You’re also welcome to send us a direct message on Hello Peter and we will follow up with you as a priority.
Warm regards,
Webafrica Crew
Thanks for taking the time to share your feedback with us. We understand how frustrating and upsetting this experience must be, especially given the long wait for assistance, lack of communication, and feeling that your concerns have not been properly addressed despite repeated attempts to get support. We also understand your frustration around service expectations and how this has impacted your trust in the experience.
We have reviewed your account and can see that assistance has been provided. However, if you require further help, please let us know what is currently happening so we can assist you more effectively.
You’re also welcome to send us a direct message on Hello Peter and we will follow up with you as a priority.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 09:43
Official
Hello Ashen,
Thanks for taking the time to share your feedback with us. We understand how frustrating and upsetting this experience must be, especially given the long wait for assistance, lack of communication, and feeling that your concerns have not been properly addressed despite repeated attempts to get support. We also understand your frustration around service expectations and how this has impacted your trust in the experience.
We have reviewed your account and can see that assistance has been provided. However, if you require further help, please let us know what is currently happening so we can assist you more effectively.
You’re also welcome to send us a direct message on Hello Peter and we will follow up with you as a priority.
Warm regards,
Webafrica Crew
Thanks for taking the time to share your feedback with us. We understand how frustrating and upsetting this experience must be, especially given the long wait for assistance, lack of communication, and feeling that your concerns have not been properly addressed despite repeated attempts to get support. We also understand your frustration around service expectations and how this has impacted your trust in the experience.
We have reviewed your account and can see that assistance has been provided. However, if you require further help, please let us know what is currently happening so we can assist you more effectively.
You’re also welcome to send us a direct message on Hello Peter and we will follow up with you as a priority.
Warm regards,
Webafrica Crew