Appalling Service from WebAfrica

I reached out to WebAfrica to initiate a transfer of a fibre line being used in Malanshof on the 23rd of September 2025. This was approved and I got feedback that the transfer was initiated and accepted and that the line would be active in my new apartment as of 27th September. Lo and behold, my ONT showed an LOS error, and each time I contacted WebAfrica for a resolve via their "LiveChat Helpline" I was told that there was a fault logged on my behalf and that the issue would be resolved within 24-72 hours only for my MOTHER to be called to provide her with an update on the estate fault where she previously lived (in Malanshof). Absolutely pathetic service which I've never experienced before. There is no way to contact these people directly via telephone. At some stage during my issues, a ticket was logged with Openserve which was closed without resolution, only for a ticket to be created once again, and for my MOTHER to be called with an update, AGAIN after I received the same ticket update 19 TIMES on the LiveChat. I am appalled. I requested a cancellation, to be told that I would be liable for a service I NEVER RECEIVED, to the amount of R999.00. I will not pay this, nor will I ever enquire for services with WebAfrica again.