Appalling service from Webafrica

Appalling service from Webafrica. I have registered as a new customer 4 weeks ago already. I have had the new router to be installed in my possession for 3 weeks now and nobody has been in touch to let me know when it will be installed. It is impossible to talk to anyone as there is no phone number, the only thing available is Whatsapp Chat, this morning I waited for 2 HOURS on whatsapp, this evening, I have been already waiting for 45 mns with no success. It is shocking.