Appalling service from Web Africa
My internet stopped working yesterday, my dashboard on Web Africa's web site is showing that I only user 32% of my data. However when I try to connect to the internet it says that I am out of data. Web Africa does not have a clue on how to fix this, they are opting to rather leave me without data then helping me. Everybody out there, please do not make use of this ISP. They are more focussed on sales and adverti*****ts than after sale service. I also went to the Sandton office this morning, their Sales director made me a promise that he will sort this out for me. Obviously this was not the case and I am still waiting for him to give feedback. Again they are only focussed on sales, not sure how the want to keep their clients with this type of service.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica