Appalling service

We have received the most appalling service I could ever imagine from Web Africa. I booked 3 weeks ago to move our fiber to a new address. We were assured this would be done and I was assured a technician would be on site today. Nothing! No apology either. Escalations done and not a word from anyone. This is critical to me and my son's jobs and we have a student who cannot work online now. Really guys it's bad advertising. The message you have sent to us loud and clear is that you don't care about your customers at all. We are just a subscription amount to you.