1 reviews | Active since Nov 2026
Appalling Service.
If i could give them a Zero then I would.
Ive been a long standing customer and had to move my sevice to a different location. Waited 2 days and then someone came and sort it out. Ive been sitting without internet since the 2nd November. The tech that came out said he would deliver a new route as the current one was faulty. Contacted webafrica multiple times as no one has communicated after that. Every time I call they someone will contact me in 48 hours, 48 hours are long gone. Go on their live chat and get transferred from 1 department to the next.
Ive spent an hour today being transferred too 5 different departments with no one actually assisting me.
These guys are so quick to sign you up but when it comes to fixing no one can assist you.
Hi Mellisa,
We understand how frustrating this experience has been, especially after relocating your service and being without internet since 2 November. Waiting for a replacement router, receiving no communication and repeatedly being transferred between departments without a resolution is certainly not the level of service we want you to experience.
We’d like to investigate what has happened with the outstanding router replacement and the follow-ups you have made. Please send us a direct message with your account details so we can locate your profile and look into this further.
Warm regards,
Webafrica Crew
Hi Mellisa,
We understand how frustrating this experience has been, especially after relocating your service and being without internet since 2 November. Waiting for a replacement router, receiving no communication and repeatedly being transferred between departments without a resolution is certainly not the level of service we want you to experience.
We’d like to investigate what has happened with the outstanding router replacement and the follow-ups you have made. Please send us a direct message with your account details so we can locate your profile and look into this further.
Warm regards,
Webafrica Crew