Appalling service

I am utterly appalled by the level of incompetence and disregard for customer service that I have experienced from Webafrica over the past five days. Despite my best efforts and countless hours wasted, I have made zero progress in resolving the issues with my line connection, thanks to their backwards system and unhelpful staff. I have spent over R1000 in admin fee’s because of cancelations done without my consent and reconnection fee’s of a service I haven’t even received just to get them to assist me.

So today is the last straw, after spending 5 hours on the Sh%t watsapp platform with agents that don’t give a …… I’ve been bounced around from billing to get another fee paid so they can assist me to sales who where supposed to now reinstate the service I requested to provisioning who say there is no record of an order. I have paid 3 times now and there is no order, so it is now after 6pm and I basically get told tomorrow is another day wait here and good luck because sales has now knocked off. This has been going on for 5 days now. From the moment I placed my order, it has been one blunder after another. Double orders were placed on my address, only for both to be canceled without explanation. The communication turnaround times have been abysmal up to an hour on a simple Hello, with their agents either ignoring me or dragging their feet as if they want the chat to time out. Specifically, I must highlight the unprofessional behavior of Khanyisile from billing, whose incompetence has added to my frustration. Their billing department's advertised weekend office hours are a farce. Despite being clearly stipulated, attempting to contact anyone over the weekend was an exercise in futility. It took until Monday for someone to even acknowledge my concerns, and even then, the response was lackluster, exacerbating the delays caused by their own mistakes. Furthermore, Catherine M, who was supposedly overseeing my order, has completely disappeared after promising to keep me informed. Her lack of communication and accountability is utterly unacceptable. The entire experience with their WhatsApp system has been nothing short of **********. It is abundantly clear that Webafrica urgently needs to conduct a thorough investigation into the conduct and competence of its staff. Based on my experience, it is evident that your employees are grossly *********** and lack the basic skills required to provide satisfactory customer service. I have reached the end of my patience