MQ
Mzuvukile Q
1 reviews | Active since Sept 2016
04 May 2026, 12:09
Appalling service
Good Day I would like to know when you are planning on paying my money that you promised to pay on Thursday last week?
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
04 May 2026, 12:37Hi Mzuvukile, we understand your frustration, especially with a promised refund still not reflecting after the expected timeframe. That kind of delay is not the experience we want for you. We’ve submitted an escalation to our Billing Team to urgently review the payment allocation and ensure the refund is processed correctly. They’ve been asked to prioritise this and confirm what caused the delay as well. Once the allocation has been corrected, they will proceed with the refund and provide you with an update. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 May 2026, 12:37
Official
Hi Mzuvukile, we understand your frustration, especially with a promised refund still not reflecting after the expected timeframe. That kind of delay is not the experience we want for you. We’ve submitted an escalation to our Billing Team to urgently review the payment allocation and ensure the refund is processed correctly. They’ve been asked to prioritise this and confirm what caused the delay as well. Once the allocation has been corrected, they will proceed with the refund and provide you with an update. Warm regards,
Webafrica Crew
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
04 May 2026, 14:16This was on Thursday where you said you will escalate this matter it has been more than enough days I would like to know if you are giving me my refund yes or no?
MQ
Mzuvukile Q's update04 May 2026, 14:16
Reviewer Update
This was on Thursday where you said you will escalate this matter it has been more than enough days I would like to know if you are giving me my refund yes or no?
MQ
Mzuvukile Q's updateReviewer Update
04 May 2026, 14:17If yes please deposit the amount in my account before end of business
MQ
Mzuvukile Q's update04 May 2026, 14:17
Reviewer Update
If yes please deposit the amount in my account before end of business
MQ
Mzuvukile Q's updateReviewer Update
04 May 2026, 15:59It's clear that you are a cabal of ********s because why would you ask me to deposit money into an account then turn around and tell me that I was suppose to pay via easy pay I then proceed to pay via easy pay then you tell me I will get my money after 14 working days what nonsense is that, you have no reason to withhold my money that is my children's money and if you took your customers seriously this money would be paid a while back
MQ
Mzuvukile Q's update04 May 2026, 15:59
Reviewer Update
It's clear that you are a cabal of ********s because why would you ask me to deposit money into an account then turn around and tell me that I was suppose to pay via easy pay I then proceed to pay via easy pay then you tell me I will get my money after 14 working days what nonsense is that, you have no reason to withhold my money that is my children's money and if you took your customers seriously this money would be paid a while back
Webafrica's replyOfficial
04 May 2026, 16:34Hi Mzuvukile,
We acknowledge the distress and anger this has caused, especially given the impact you’ve described and the importance of the funds involved.
The Finance Team that handles all refund requests has already been flagged to urgently review your account and provide updates on the refund status. The matter remains with the relevant team for processing, and they are actively working to finalise this as quickly as possible. We understand your concern regarding the payment method and the confusion caused, and this feedback has been noted for review to ensure clearer guidance and handling going forward.
Warm regards,
Webafrica Crew
We acknowledge the distress and anger this has caused, especially given the impact you’ve described and the importance of the funds involved.
The Finance Team that handles all refund requests has already been flagged to urgently review your account and provide updates on the refund status. The matter remains with the relevant team for processing, and they are actively working to finalise this as quickly as possible. We understand your concern regarding the payment method and the confusion caused, and this feedback has been noted for review to ensure clearer guidance and handling going forward.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 16:34
Official
Hi Mzuvukile,
We acknowledge the distress and anger this has caused, especially given the impact you’ve described and the importance of the funds involved.
The Finance Team that handles all refund requests has already been flagged to urgently review your account and provide updates on the refund status. The matter remains with the relevant team for processing, and they are actively working to finalise this as quickly as possible. We understand your concern regarding the payment method and the confusion caused, and this feedback has been noted for review to ensure clearer guidance and handling going forward.
Warm regards,
Webafrica Crew
We acknowledge the distress and anger this has caused, especially given the impact you’ve described and the importance of the funds involved.
The Finance Team that handles all refund requests has already been flagged to urgently review your account and provide updates on the refund status. The matter remains with the relevant team for processing, and they are actively working to finalise this as quickly as possible. We understand your concern regarding the payment method and the confusion caused, and this feedback has been noted for review to ensure clearer guidance and handling going forward.
Warm regards,
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
05 May 2026, 10:48Are you guys planning on paying me money or are we going to play this game?
MQ
Mzuvukile Q's update05 May 2026, 10:48
Reviewer Update
Are you guys planning on paying me money or are we going to play this game?
Webafrica's replyOfficial
05 May 2026, 10:51 Hi Mzuvukile, We understand your frustration and the urgency behind your question. This is not being treated lightly, especially given the impact it has had on you. Our Finance team is currently working on your refund, and the case has been marked as urgent for immediate attention. They are actively reviewing and processing it to ensure it is finalised as quickly as possible within the required verification steps. At this stage, it is still with the finance process flow, but it remains active and being worked on, it has not been left unattended. We will provide you with an update as soon as there is progress or completion confirmation from the team handling it. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 10:51
Official
Hi Mzuvukile, We understand your frustration and the urgency behind your question. This is not being treated lightly, especially given the impact it has had on you. Our Finance team is currently working on your refund, and the case has been marked as urgent for immediate attention. They are actively reviewing and processing it to ensure it is finalised as quickly as possible within the required verification steps. At this stage, it is still with the finance process flow, but it remains active and being worked on, it has not been left unattended. We will provide you with an update as soon as there is progress or completion confirmation from the team handling it. Warm regards,
Webafrica Crew
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
05 May 2026, 13:00Why are you treating me like a fool? Is it because I am black in color that you are treating me like this? Why are you dancing around me with the same statement instead of refunding my money? Is this how you treat all black people or is it me?
MQ
Mzuvukile Q's update05 May 2026, 13:00
Reviewer Update
Why are you treating me like a fool? Is it because I am black in color that you are treating me like this? Why are you dancing around me with the same statement instead of refunding my money? Is this how you treat all black people or is it me?
Webafrica's replyOfficial
05 May 2026, 13:24Hi Mzuvukile, you are not being treated differently based on who you are, and that is not how we operate.We understand your frustration, especially with receiving repeated updates without a clear outcome yet. Your concern is valid, and it’s clear you’re expecting action, not repeated messaging.Your refund is still with the Finance team for processing, and it remains active in their workflow. We are continuing to follow up internally to ensure it is finalised.We will update you as soon as there is confirmed progress.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 13:24
Official
Hi Mzuvukile, you are not being treated differently based on who you are, and that is not how we operate.We understand your frustration, especially with receiving repeated updates without a clear outcome yet. Your concern is valid, and it’s clear you’re expecting action, not repeated messaging.Your refund is still with the Finance team for processing, and it remains active in their workflow. We are continuing to follow up internally to ensure it is finalised.We will update you as soon as there is confirmed progress.Warm regards,
Webafrica Crew
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
05 May 2026, 15:48So you have been checking with finance the whole week? And don't tell me you understand when you know nothing about me give me my money
MQ
Mzuvukile Q's update05 May 2026, 15:48
Reviewer Update
So you have been checking with finance the whole week? And don't tell me you understand when you know nothing about me give me my money
Webafrica's replyOfficial
05 May 2026, 16:12Hello Mzuvukile.
We have not yet received feedback from the Finance teams regarding the refund. To assist, we have logged an urgent follow-up with them again. We will continue to be here for you for any further assistance via private message.
Warm regards,
Webafrica Crew
We have not yet received feedback from the Finance teams regarding the refund. To assist, we have logged an urgent follow-up with them again. We will continue to be here for you for any further assistance via private message.
Warm regards,
Webafrica Crew
Webafrica's reply05 May 2026, 16:12
Official
Hello Mzuvukile.
We have not yet received feedback from the Finance teams regarding the refund. To assist, we have logged an urgent follow-up with them again. We will continue to be here for you for any further assistance via private message.
Warm regards,
Webafrica Crew
We have not yet received feedback from the Finance teams regarding the refund. To assist, we have logged an urgent follow-up with them again. We will continue to be here for you for any further assistance via private message.
Warm regards,
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
05 May 2026, 17:49Why are you not calling them then don't you work for the same company, you guys are very *********** do you know that?
MQ
Mzuvukile Q's update05 May 2026, 17:49
Reviewer Update
Why are you not calling them then don't you work for the same company, you guys are very *********** do you know that?
Webafrica's replyOfficial
06 May 2026, 11:51Hi Mzuvukile,
We understand how upsetting it is to feel that internal follow‑ups are not moving quickly enough, especially when you’re waiting on something as important as a refund.
Please be assured that urgency has been clearly requested with the Finance Team, and the follow‑up remains active. The matter is being driven internally, and you will be updated as soon as feedback is received from the team handling the refund.
Warm regards,
Webafrica Crew
We understand how upsetting it is to feel that internal follow‑ups are not moving quickly enough, especially when you’re waiting on something as important as a refund.
Please be assured that urgency has been clearly requested with the Finance Team, and the follow‑up remains active. The matter is being driven internally, and you will be updated as soon as feedback is received from the team handling the refund.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 11:51
Official
Hi Mzuvukile,
We understand how upsetting it is to feel that internal follow‑ups are not moving quickly enough, especially when you’re waiting on something as important as a refund.
Please be assured that urgency has been clearly requested with the Finance Team, and the follow‑up remains active. The matter is being driven internally, and you will be updated as soon as feedback is received from the team handling the refund.
Warm regards,
Webafrica Crew
We understand how upsetting it is to feel that internal follow‑ups are not moving quickly enough, especially when you’re waiting on something as important as a refund.
Please be assured that urgency has been clearly requested with the Finance Team, and the follow‑up remains active. The matter is being driven internally, and you will be updated as soon as feedback is received from the team handling the refund.
Warm regards,
Webafrica Crew