1 reviews | Active since Mar 2017
Appalling Service
<p>Hi,</p> <p>I'd like to say that i am typically a very patient person, but WebAfrica pushed that to the ABSOLUTE limits. I ordered fibre initially in August when it was available in my area. It took them 7 months to get the process started - which due to demand i understand - last week Friday they finally came to my apartment to cable in. Following that has been an absolute mess of finger pointing between Octotel and WebAfrica.... After logging call with WebAfrica support on the Friday night saying I had no connectivity they then went to the usual 'we're working on it' - after 4 days of MANY mails back and forth, facebook posts and smoke signals to the WebAfrica offices I finally got a call from Octotel to install AGAIN (Because the first time they didnt get it right apparently) finally it gets installed properly today only for it to STILL not work. Octotel now blames WebAfrica - who are apparently now just dodging my calls and emails..... This service is really really really poor - Oh except for their billing department - who have now billed me for my Fibre line which is yet to see a second of connectivity. Terrible Service.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hi,
In response to your reply to my WebAfrica review on HelloPeter
All details as per the review and open ticket # ********** . Update's since then - was contacted yesterday, Monday, to be told that WebAfrica would be delivering a router to my workplace and I would then need to be available later to configure. Nothing delivered and no calls or responses to my mails or FB posts.
Have now asked for supervisor's contact details to which I have also received no response.
Regards,
Gareth
Hi,
In response to your reply to my WebAfrica review on HelloPeter
All details as per the review and open ticket # ********** . Update's since then - was contacted yesterday, Monday, to be told that WebAfrica would be delivering a router to my workplace and I would then need to be available later to configure. Nothing delivered and no calls or responses to my mails or FB posts.
Have now asked for supervisor's contact details to which I have also received no response.
Regards,
Gareth