BM
Bongani M
1 reviews | Active since Jun 2019
31 Aug 2026, 08:36
Appalling service
It’s so distressing that these service providers are not following the TCF policies, Webafrica has billed me for a service that was nicer activated even after multiple attempts to reach out to them for assistance no one was able to assist, months later they have handed over my account for a service that even their agents couldn’t help resolve. This is absolutely unacceptable and ridiculous. I am writing a letter of complaint to NCR because this is utter garbage.
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Webafrica's replyOfficial
31 Aug 2026, 13:04Hi Bongani,
We understand your frustration regarding the ongoing billing concerns, especially when you believe you were billed for a service that was never activated and despite multiple attempts to obtain assistance. We can appreciate how important it is to have the matter properly investigated and resolved. Having reviewed the latest information available, we can confirm that you received assistance this morning regarding your account concerns. We trust that the engagement has helped move the matter towards a resolution and provided further clarity on the status of the account.Should you require any further assistance, please continue engaging with us via cirect message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your frustration regarding the ongoing billing concerns, especially when you believe you were billed for a service that was never activated and despite multiple attempts to obtain assistance. We can appreciate how important it is to have the matter properly investigated and resolved. Having reviewed the latest information available, we can confirm that you received assistance this morning regarding your account concerns. We trust that the engagement has helped move the matter towards a resolution and provided further clarity on the status of the account.Should you require any further assistance, please continue engaging with us via cirect message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 13:04
Official
Hi Bongani,
We understand your frustration regarding the ongoing billing concerns, especially when you believe you were billed for a service that was never activated and despite multiple attempts to obtain assistance. We can appreciate how important it is to have the matter properly investigated and resolved. Having reviewed the latest information available, we can confirm that you received assistance this morning regarding your account concerns. We trust that the engagement has helped move the matter towards a resolution and provided further clarity on the status of the account.Should you require any further assistance, please continue engaging with us via cirect message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your frustration regarding the ongoing billing concerns, especially when you believe you were billed for a service that was never activated and despite multiple attempts to obtain assistance. We can appreciate how important it is to have the matter properly investigated and resolved. Having reviewed the latest information available, we can confirm that you received assistance this morning regarding your account concerns. We trust that the engagement has helped move the matter towards a resolution and provided further clarity on the status of the account.Should you require any further assistance, please continue engaging with us via cirect message and we'll gladly assist.
Warm regards,
Webafrica Crew