Appalling Service

My line was disconnected on Monday due to a failed debit order. I have since then been trying to make payment and to be reconnected by going onto their website and clicked the pay now button and get the validation reply stating that "(We are currently in the process of debiting your chosen method of payment by R719.00. At the moment there is nothing you need to do.)" and its been 4 days already. Fast forward to today and many consultants later and hours waiting online to get my issue resolved I am told my line is active BUT I STILL DO NOT HAVE INTERNET CONNECTION!!! I work from home and having connection is a necessity for me. I am appalled by webafrica, you need to do better