Appalling / no service

Our fiber is down more than it's ever up. You cannot contact a person, you have to send a Watsapp to Willie the bot, asking questions, trying to get you to resolve their issue, because according to them the area is NEVER down, it's always just us (Don't know why the other people then also complain). Then you finally get a message that an agent will contact you via Watsapp during their live chat hours, only to have on Watsapp you a day or two later, after they have gotten the fiber up again.

I am cancelling my fiber connection with them as I do not feel like paying for a service that I do not get. Wish I could give them a zero star rating.