Appalling customer support

I use internet mostly for work purposes, so the 12/08/2022 I took a subscription with Webafrica. My subscription wa 40/10Mb and I started experiencing problems(SLOW INTERNET/ DROP CALLS) from the get go, I reported the problem I was experiencing to their consultant, who had no clue with what he/she was doing not asking the right questions or paraphrasing my problem back to me. He/she then performed a port refresh and the internet stopped working for 6 to 8hrs and I could work for the day. Four day later I then get call from someone named Jennin, he suggested I should upgrade the package to 100/50Mb and I told him to do it. Even after the upgrade I continued experiencing the same problem, now I can’t do my job and when I asked them to cancel the subscription and refund me back, they say it’s not possible I have to wait for 30 day before I can request a cancellation.

So the question is I should lose my job because of their bad customer support, I’m paying for a service that I’m not getting and I’m about to lose my job because of their incompetence. I sent them the screenshot of speed-test and drop calls. Consultants names: *Emelboniez*: The reference number is #*** (19/08/2022) He/She did a troubleshooting and afterwards I had no connection, I couldn’t work for the day. Refused to call a manager to resolve my problem.

*Aluwani*: The reference number is #*** (19/08/2022) refused to get hold of a manager.

*Keenan Chummie*: The reference number is #*** (23/08/2022) refused to get hold of a manager and dropped my call.

*Lufuno*: The reference number is #*** (25/08/2022) refused to get hold of a manager.

*Murtle*: The reference number is #*** (25/08/2022) refused to get hold of a manager and transferred me to Puseletso.

*Puseletso*: The reference number is #*** (25/08/2022) refused assist me and transferred me to Kabelo.

*Kabelo*: The reference number is #*** (25/08/2022) refused to get hold of a manager and dropped my call.