Appalling customer service webafrica and vuma

App**** for fiber a week ago, order and payment were accepted very speedily but when it comes to getting feedback from webafrica. It's another battle.

An agent from Vuma by the name of Eva, contact me the following day confirming my order and that I will be contacted for installation. Granted the arrangement was made to my diamY the technician could not do the installation as thw Vuma infrastructure is not complete in the area applies for.

A while payment and installation appoinrmwnr later. I asked Eva when infrastructure will be completed and she proudly said "anytime this month." Shocked I asked for immediate refund and the requirements thereof. I received another proud "I don't know"

I'm sick of the horrible service and jut wnt my mo sy back so I can order from reliable fiber service provider.

I will not get into trying to reach webafrica customer support on their WhatsApp line. Its been one dragging week of a waste of my time and money