Appalling customer service delivery

I recently wrote a business review on web Africa. I am yet to get a response from the company. Plus my issue is still not resolved. But they are very quick to draw money from my account. Appalling!!

The reason I came back here is because I got an email that asked me what the likelihood of recommending webafrica to my family and friends is... So I'm here to state that hell would have to freeze over before that happens.

I'm in need of a UPS because of all the power cuts we've been having and I got a marketing email from webafrica, and they have some really good ones but no thank you!!

How do I order something else from them when they are yet to locate the order they've accepted and drew money for (for my handset and base) - I am contastantly on the whats app customer service with the bot and if I'm lucky I get transferred to an agent, who will refer me to another then another then another all for a simple delivery inquiry 🙄... And mind you, I am paying for Fibre and an unlimited voip line since February that I have not been able to use, simply because they refuse to deliver the handset with a base. Special emphasis on the base cause they made me buy a phone and later informed me I needed to buy another with a base - in order to be able to use the phone line I've been paying for for 3months now without use!