1 reviews | Active since Mar 2017
Appalling Communication
<p>I would like to follow up to see when my line will be connected.</p> <p> </p> <p>I called the call centre twice and was on hold for more than 15 min and I eventually had to hang up. Never spoke to anyone in those 15 min. </p> <p> </p> <p>Your live chat is useless. I tried it 5 times today, all at different hours. I wonder if it's genuine. </p> <p> </p> <p>Please dont ask me to email you or contact you. I have sent you countless emails that you fail to respond to, ticket number ********** , ********** </p> <p> </p> <p>Its really unacceptable. And at month end you rush to debit peoples accounts. </p>
Hi. Apologies for the inconvenience you are experiencing at the moment. Our live chat facility has been experiencing issues since this morning where it does not accept more than one chat at a time. We have already escalated this to the engineers of this facility to have them fix it.
Please email *** or *** with your query and we will look into that for you.
Best regards,
Hi. Apologies for the inconvenience you are experiencing at the moment. Our live chat facility has been experiencing issues since this morning where it does not accept more than one chat at a time. We have already escalated this to the engineers of this facility to have them fix it.
Please email *** or *** with your query and we will look into that for you.
Best regards,
You ask me to contact you and i contact you and then you dont reply to my email or at the very least acknowledge receiving the email.
Guess you are going to apologise again for not doing your job.
You ask me to contact you and i contact you and then you dont reply to my email or at the very least acknowledge receiving the email.
Guess you are going to apologise again for not doing your job.