Appalling and *********
<p>About a month ago I called Webafrica to ask if there was fiber internet available in my area. The operator checked my address and told me that there was, so I signed up, placed my order and signed the debit order forms. Receipt of the form and confirmation of my order was emailed back speedily. They told me I would be contacted shortly by their installation team to arrange a time for installation, and I heard nothing from them ever since. Today I emailed them to ask when I could expect installation, and they rep**** that unfortunately there is no fiber in my area as yet so they can't tell me when they will install because they are not the company that puts in the fiber! Then WHY LIE TO ME in the first place - just to secure my order? VERY ********* and unprofessional! I'm really unimpressed. </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah