Appalling.

The level of care this company shows towards its customer care/service is unbelievably worrying, they're so quick to have internet turned off or not working without any means, even if everything is paid for, other people's wifis are working, and for some odd reason, with no reasoning whatsoever, my internet will be turned off or not working, not to mention how difficult it is to get a hold of someone around there, are people getting paid to do nothing at work nowadays??? I was asked to switchoff my net for about 15min and they did somethin (no explanation whatsoever to inform me of what the issue was, which is standard procedure in mistakes or mishaps if you ask me) and to my surprise!! It goes off AGAIN later on the same day (it's currently still not working) I'm sick to death of trash companies getting comfortable, having a trashy ass system and them knowing this and doing nothing about it, if I hadn't paid my internet, I can sure as hell bet they'll gladly go outta their way to shut my internet off, but when it comes to helping or aiding me to get it back on there's 0 frikkin care, so being nice and calm cool and collected only breeds for people to not have an urgency, I'm tired of being nice, it gets nothing done, showcasing frustration and anger towards bull**** customer service is what gets them on the ball, I'm taking to social media with everything, because these useless companies, hiring useless people, with no brains are too damn comfortable. The person I dealt with is Karabo. M.