RR
Ric R
1 reviews | Active since Jun 2015
04 May 2026, 12:05
Appalling
Hi Sean,
My experience as a brand-new Webafrica customer has been, frankly, appalling.
I am currently waiting to be connected, but the "fully virtual" support model your company has adopted appears to be failing in its most basic duty: communication. I have attempted to engage with your WhatsApp support channel on 3 separate occasions, waiting for over two hours each time without receiving any assistance and on a third to get a "HI my name is Azola - how can i help you? " and again.. Silence!
As a new customer, being ignored for four hours across two days before even being connected to the service is an unacceptable introduction to your brand.
To whomever is thinking of signing up with WebAfrica - Dont do it. This companies support is non-existant. Save yourself the money and frustration
They can come fetch their router.
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
04 May 2026, 12:39Hi Ric, we understand how frustrating this experience has been, especially as a new customer still waiting to be connected while also trying multiple times to reach support without a response. Being left in silence after initiating contact is not the standard we aim for, and we hear your disappointment clearly. Onboarding should feel straightforward and supported from the start, and we recognise that your experience so far has not reflected that. WhatsApp support delays and lack of continuity in engagement are not acceptable, particularly during activation. From what you’ve described, the priority here is ensuring your connection is fully active and that you are not left waiting without clarity. We recommend restarting your router once more as a quick check while your service completes provisioning, as this can sometimes resolve activation delays on the line. We do value your feedback and will take it into account as we continue improving the customer journey. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 May 2026, 12:39
Official
Hi Ric, we understand how frustrating this experience has been, especially as a new customer still waiting to be connected while also trying multiple times to reach support without a response. Being left in silence after initiating contact is not the standard we aim for, and we hear your disappointment clearly. Onboarding should feel straightforward and supported from the start, and we recognise that your experience so far has not reflected that. WhatsApp support delays and lack of continuity in engagement are not acceptable, particularly during activation. From what you’ve described, the priority here is ensuring your connection is fully active and that you are not left waiting without clarity. We recommend restarting your router once more as a quick check while your service completes provisioning, as this can sometimes resolve activation delays on the line. We do value your feedback and will take it into account as we continue improving the customer journey. Warm regards,
Webafrica Crew
Webafrica Crew
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Ric R's updateReviewer Update
04 May 2026, 14:12An AI response on a complaints platform... Dear me.. Case in point.
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Ric R's update04 May 2026, 14:12
Reviewer Update
An AI response on a complaints platform... Dear me.. Case in point.
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Ric R's updateReviewer Update
04 May 2026, 15:27Thank you! That signals some action. Appreciate it... I've been waiting for the onboarding/activations team on WhatsApp to respond since 12:39!
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image.png 390.77 KB
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Ric R's update04 May 2026, 15:27
Reviewer Update
Thank you! That signals some action. Appreciate it... I've been waiting for the onboarding/activations team on WhatsApp to respond since 12:39!
image.png 390.77 KB
image.png 390.77 KB
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Ric R's updateReviewer Update
04 May 2026, 15:29If I don't have internet by 6pm today you can cancel this order and come fetch your router. I really don't have to settle for this level of service.
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Ric R's update04 May 2026, 15:29
Reviewer Update
If I don't have internet by 6pm today you can cancel this order and come fetch your router. I really don't have to settle for this level of service.
Webafrica's replyOfficial
04 May 2026, 15:30 ref# W***
Hey Ric.
We are sorry for any frustration you've experienced to this point. To move this forward, we reached out to the team that handles all Octotel activations directly. They will take a closer look and email you with activation updates ASAP.
Warm regards,
Webafrica Crew
Hey Ric.
We are sorry for any frustration you've experienced to this point. To move this forward, we reached out to the team that handles all Octotel activations directly. They will take a closer look and email you with activation updates ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 15:30
Official
ref# W***
Hey Ric.
We are sorry for any frustration you've experienced to this point. To move this forward, we reached out to the team that handles all Octotel activations directly. They will take a closer look and email you with activation updates ASAP.
Warm regards,
Webafrica Crew
Hey Ric.
We are sorry for any frustration you've experienced to this point. To move this forward, we reached out to the team that handles all Octotel activations directly. They will take a closer look and email you with activation updates ASAP.
Warm regards,
Webafrica Crew