Apalling service and unprofessional

Good day I came across your ad, stating if we sign up before the 30 April 2020 we will get 2 months free fibre. We then signed up and made payment of R399 on the 29 March 2020. Fibre was then installment and actived on the 14 April 2020.

On the 8 April 2020 I made contact with Webafrica via the WhatsApp portal where we chatted with Shane on the 8 April 2020 and he advised me we still qualify for the 2 months free. REF # to WhatsApp chat is 97595.

On the 28 April 2020 my wife received an sms webafrica will be debiting her bank account. Once again we made contact with webafrica via the WhatsApp portal and spoke to Wongalethu then advised me the 2 months free deal doesn't apply to vumatel reach (the ad clearly states vumatel reach qualify for 2 months free) Wongalethu then referred us back to Shane and said he sent Shane a message to call us back and to date we haven't heard from Shane. WhatsApp ***

My husband then called webafrica on the 29 April 2020 and spoke to Francois who informed me we can ignore the sms as it was sent in error and my account will not be debit and we do qualify for the 2 months free

Today, 1 May 2020 webafrica debit my bank account. We make contact via the WhatsApp portal as we cannot get through on webafrica telephone lines. We chatted to Faiza who contact a technical manager who advise the promotion started from the 3rd April to the 30 April 2020(the ad doesn't stipulate when it starts but only when the promotion ends) at this stage my wife and I had already confirmed with 2 representative that we will be getting the 2 months free. We now requested a manager to call us back to sort everything out. At 17:07 Faiza advise she requested a manager to call us back and we have still not gotten a call back from any manager. WhatsApp ***.

This is unprofessinal service we are getting. We paid R399 on the 29 March 2020 and was guarenteed 2 months free fibre as per the promotion ad. In addition webafrica has debit an amount of R223 and we've only been activated for 2 weeks.

We are very unhappy clients and not satisfied with the service we are getting as promised.

We will like this matter to be resolved once and for all