APALLING CUSTOMER EXPERIENCE

If it were possible to give zero stars, I would not have awarded this company even one. The service we have received has been nothing short of diabolical and appalling, and words cannot fully express my dissatisfaction.

We were issued a unique voucher to use at retail stores to pay for our WiFi, which now appears to be invalid. On top of that, the link provided for online payment does not work.

Since 08:00 this morning, I have been trying to get assistance through the WhatsApp line. It is now after 17:00, and I still have no resolution. I have repeatedly answered the same verification questions, been passed from one agent to another, and received absolutely no help. Our WiFi is now at risk of being disconnected simply because no one can generate a new payment link.

All we requested was a new link so we could pay—nothing unreasonable, nothing complicated.

I have never encountered such unprofessional and *********** service. There is clearly no regard for customer experience, and the entire process has been a complete and utter disappointment.