Apalled

For the last three months now I've been getting overcharged by these people. I called in, and they told me they were rectifying the matter, but that never happened. On Tuesday 09/09/2025, again I contacted them, and they said my account is being credited, and my services will be restored by Friday 12/09/2025. This again was not done. Today within the last hour, I've been transferred back and forth to different people, each person making me explain what my issue is. They've suspended my services because I refused to pay the wrong amount, and now they are telling me that they cannot cancel a suspended account. I'm so frustrated, and sick of such utterly pathetic service, and I need to switch to another provider, but they are refusing to cancel this service.