KL
Kalish L
1 reviews | Active since Mar 2026
29 Mar 2026, 21:09
ANOTHER USELESS COMPANY
Absolutely useless service provider and the most shocking part is they haven't even fully started providing a service. Registered for one of their Openserve packages and its been 2 weeks that I have provided proof of residence as well as providing the pin location and pictures of the front and roof of the residence multiple times and they keep asking for the same information over and over. You can never get a timely response from them. Even if you respond to their email first thing in the morning, you only get a reply the next day. They have made no effort to try and get the installation sped up but were extremely quick to request the R100 activation fee be paid. What a pathetically poorly managed company.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
30 Mar 2026, 10:44Hi Kalish, we see that you were recently in touch with one of our agents regarding your Openserve package, and we completely understand your frustration with the delays and repeated requests for information. Having provided all your details and not seeing progress is understandably upsetting, especially when timely communication is so important.
Our team is committed to helping ensure your installation moves forward as efficiently as possible. While some processes require verification from the network provider, keeping all your documentation up to date will help avoid further delays. If you continue to experience repeated requests or delays, please reach out again so we can assist you directly and clarify the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 10:44
Official
Hi Kalish, we see that you were recently in touch with one of our agents regarding your Openserve package, and we completely understand your frustration with the delays and repeated requests for information. Having provided all your details and not seeing progress is understandably upsetting, especially when timely communication is so important.
Our team is committed to helping ensure your installation moves forward as efficiently as possible. While some processes require verification from the network provider, keeping all your documentation up to date will help avoid further delays. If you continue to experience repeated requests or delays, please reach out again so we can assist you directly and clarify the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
KL
Kalish L's updateReviewer Update
30 Mar 2026, 11:13I am so tired of hearing "I will have to escalate" from your team. Its actually so damn frustrating. I will NEVER recommend your services to anyone. Your chat lines take forever to reply or just give inaccurate information about packages. I ask for something specific from one provider and the next thing I know, I am being called by another provider offering me a package other than that I specifically sent a screenshot for. Your support agents actually offer no support. A package listed on your site is apparently not actually offered so what the actual?!?!?!?!? Painstaking!
KL
Kalish L's update30 Mar 2026, 11:13
Reviewer Update
I am so tired of hearing "I will have to escalate" from your team. Its actually so damn frustrating. I will NEVER recommend your services to anyone. Your chat lines take forever to reply or just give inaccurate information about packages. I ask for something specific from one provider and the next thing I know, I am being called by another provider offering me a package other than that I specifically sent a screenshot for. Your support agents actually offer no support. A package listed on your site is apparently not actually offered so what the actual?!?!?!?!? Painstaking!
Webafrica's replyOfficial
30 Mar 2026, 11:21Hi Kalish, we completely understand how frustrating this has been, especially with the confusion around the package you were interested in and the delays in support. We can see why this experience has been exhausting and disappointing.
Our records show that your original order was cancelled, and a new request has been sent to our sales team to recapture it. If you require any further assistance or have questions about your order, please don’t hesitate to reach out, we’re happy to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 11:21
Official
Hi Kalish, we completely understand how frustrating this has been, especially with the confusion around the package you were interested in and the delays in support. We can see why this experience has been exhausting and disappointing.
Our records show that your original order was cancelled, and a new request has been sent to our sales team to recapture it. If you require any further assistance or have questions about your order, please don’t hesitate to reach out, we’re happy to help.
Warm regards,
Webafrica Crew
Webafrica Crew