1 reviews | Active since May 2013
Another one for Webafrica, really good, come look!
Let me make this simple, take a nice fresh big brown potato, stick on your roof and point it to a random light that might look like a satellite and you will have better service than Webafrica.
Since I'm wasting my time writing a review I'll be keeping it short.
Had 200mbps fibre installed, the account capped at 12mbps, they blamed Openserve (which was fast and helpful), guest@openserve ran 197mbps with 2ms response time, Webafrica didn't. Only a week later the issue was resolved.
With above mentioned they added and removed accounts from my profile. I changed from uncapped, to capped to capped pro, no change.
They are billing me R2000 for 1 day of internet, debit order ran 1st of the month, they added credit notes, account still in arrears for another R2003. Basically R4003 for 7 days of internet. ~Sounds like a ex-girlfriend that wants more and more.
Web portal shows I made no payments although debit order ran successfully. ~Sounds like a ex-girlfriend that wants more and more.
Support ticket open for 4 days, no calls, no reply. ~Sounds like a ex-girlfriend that didn't get more and more.
I called 2 times, spend at least 20 minutes waiting for someone. Spend another 30 minutes explaining just to hear 'we will escalate'. ~Sounds like a ex-girlfriend that didn't get more and more.
Please come fetch your router quietly.
I have to show manners like my mom taught me, Webafrica, thank you for the installation, thank you for using over a 140 of my minutes, I only have 1720 left thanks to you. I will unfortunately not be supporting you anymore, I will also advise against using you. My apologies for the inconvenience caused by being a customer.
We’re sorry to hear about your poor experience with our service. Your feedback is important to us. Please email us : *** or *** for any require support, we will do all we can to resolve this with no further delays.
Regards,
Webafrica
We’re sorry to hear about your poor experience with our service. Your feedback is important to us. Please email us : *** or *** for any require support, we will do all we can to resolve this with no further delays.
Regards,
Webafrica
