BK
Brendan K
1 reviews | Active since Jan 2015
10 Feb 2015, 13:45
Another issue in a long line of issues...
Again, more issues with my DSL service. My 4MB line is synching at 384Kbs for the last 3 days and although calls have been logged, I have yet to receive feedback from any of the support agents.<br> <br> This comes after 2 months of intermittent service was rectified finally after a port change from Telkom, so I've literally only had 1 week of reliable DSL service in the last 2 months!!<br> <br> I realise again that this is a Telkom related issue, HOWEVER I pay Web Africa to manage my line and I expect to receive service when I log issues.<br> Please get someone to actively follow up on this issue until it is resolved AND CALL ME BACK AS PROMISED!<br> <br> Signing off,<br> ****ED OFF Customer.
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Replies (1)
Webafrica's replyOfficial
03 Mar 2015, 17:32Hello Bkilloran,
It's never good hearing that a customer is this angry with us. We know that having a connection that is poorly working - it is extremely frustrating so we can completely understand where you are coming from.
As per feedback received from our ADSL team, they've been in touch with Telkom religiously to fix this issue and they kept you updated accordingly. However, our guys tried to call you a multiple times recently to follow up but they've been unable to get hold of you.
We really hope this issue has been resolved, in spite of the time it took. If you have any further queries please do not hesitate to give our guys a call on ***.
Regards
Mkhululi
Online Team
It's never good hearing that a customer is this angry with us. We know that having a connection that is poorly working - it is extremely frustrating so we can completely understand where you are coming from.
As per feedback received from our ADSL team, they've been in touch with Telkom religiously to fix this issue and they kept you updated accordingly. However, our guys tried to call you a multiple times recently to follow up but they've been unable to get hold of you.
We really hope this issue has been resolved, in spite of the time it took. If you have any further queries please do not hesitate to give our guys a call on ***.
Regards
Mkhululi
Online Team
Webafrica's reply03 Mar 2015, 17:32
Official
Hello Bkilloran,
It's never good hearing that a customer is this angry with us. We know that having a connection that is poorly working - it is extremely frustrating so we can completely understand where you are coming from.
As per feedback received from our ADSL team, they've been in touch with Telkom religiously to fix this issue and they kept you updated accordingly. However, our guys tried to call you a multiple times recently to follow up but they've been unable to get hold of you.
We really hope this issue has been resolved, in spite of the time it took. If you have any further queries please do not hesitate to give our guys a call on ***.
Regards
Mkhululi
Online Team
It's never good hearing that a customer is this angry with us. We know that having a connection that is poorly working - it is extremely frustrating so we can completely understand where you are coming from.
As per feedback received from our ADSL team, they've been in touch with Telkom religiously to fix this issue and they kept you updated accordingly. However, our guys tried to call you a multiple times recently to follow up but they've been unable to get hold of you.
We really hope this issue has been resolved, in spite of the time it took. If you have any further queries please do not hesitate to give our guys a call on ***.
Regards
Mkhululi
Online Team