Annoyed with webafrica service.

I paid Saturday 7/11/2020 for the fibre. Installation was on the Tuesday 10/11/2020 and today the 17/11/2020 I’m still not connected to their service... I call the provisions team everyday and every time I get a different answer, I told them I wanted to migrate to another service provider they say I will have the same problem with them because it’s a civil issue with vuma reach. I’m annoyed with their service and I regret choosing webafrica as a service provider.