MM
Mfanfikile M
1 reviews | Active since Apr 2023
19 Mar 2026, 13:09
ANNOYED AND ANGRY CUSTOMER
We initially app**** to have our home installed with wifi, To tell you the truth it was a hell of an experience but at the end it was sorted, Now we need a simple wifi rooter extender for the outside house and every time my wife is in communication with the BOT they will just close the request without any meaningful feedback or resolution. They don't care about their customers but come debit day it's the first thing that will go out my wives account. THIS IS A PATHETIC SERVICE!!!!!
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Webafrica's replyOfficial
19 Mar 2026, 13:33Hello Mfanfikile,
We understand how frustrating this must be, especially after already going through a difficult installation experience and now struggling to get assistance for something that should be straightforward. Not receiving proper feedback and having requests closed without resolution can be very disappointing, and your concerns are completely valid.
To help you move forward with your request, the account holder can view available WiFi extender options and make a purchase directly through our online store here: https://www.webafrica.co.za/online-store/
Your feedback regarding the support experience and BOT interactions has been raised with the relevant team for review, as clear communication and proper assistance are essential. If you require any further assistance, please send a direct message on Hello Peter with the account holders details, and the team will be able to assist you further.
Thank you for bringing this to our attention. Your feedback plays an important role in improving the overall customer experience.
Kind regards,
Webafrica Team
Webafrica Team
Webafrica's reply19 Mar 2026, 13:33
Official
Hello Mfanfikile,
We understand how frustrating this must be, especially after already going through a difficult installation experience and now struggling to get assistance for something that should be straightforward. Not receiving proper feedback and having requests closed without resolution can be very disappointing, and your concerns are completely valid.
To help you move forward with your request, the account holder can view available WiFi extender options and make a purchase directly through our online store here: https://www.webafrica.co.za/online-store/
Your feedback regarding the support experience and BOT interactions has been raised with the relevant team for review, as clear communication and proper assistance are essential. If you require any further assistance, please send a direct message on Hello Peter with the account holders details, and the team will be able to assist you further.
Thank you for bringing this to our attention. Your feedback plays an important role in improving the overall customer experience.
Kind regards,
Webafrica Team
Webafrica Team