CM
Charlene M
1 reviews | Active since Mar 2026
16 Mar 2026, 11:01
Angry customer- Misleading customers
Web africa sent me an email on the 6 March 2026, advising me they will be refunding my money and i should send my proof of account, which i did send on the very same day via email. They advised me i should receive funds in 3 to 5 business working days ,Today is the 16 March 2026, i am still waiting for my refund. I am sick and tired of chatting to the whatsapp team because all they advise me is they will follow up.
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Webafrica's replyOfficial
16 Mar 2026, 11:50Hi Charlene, thank you for sharing your experience. We understand how frustrating it is to wait for your refund and to receive repeated follow-ups without resolution. Please be assured that we have submitted a follow-up with our billing team regarding your refund. They will review your case and reach out to you directly with an update. We appreciate your patience while this is being processed. Warm regards,
The Webafrica Team
The Webafrica Team
Webafrica's reply16 Mar 2026, 11:50
Official
Hi Charlene, thank you for sharing your experience. We understand how frustrating it is to wait for your refund and to receive repeated follow-ups without resolution. Please be assured that we have submitted a follow-up with our billing team regarding your refund. They will review your case and reach out to you directly with an update. We appreciate your patience while this is being processed. Warm regards,
The Webafrica Team
The Webafrica Team