Angry and Frustrated
<p>We have been unable to conduct business since Thursday last week.</p> <p>Considering that our business, Holiday accommodation and bed and breakfast is internet based and works largely with online travel agents booking via our email address this has caused us an unbelivable amount of anxiety, frustration besides the loss of much needed income.</p> <p>The problem started on Thursday 27th October when we started receiving THOUSANDS of bounced back emails which we didnt ourselves send???</p> <p>We contacted Webafrika and the consultant explained that the firewall had not been updated and this was the cause of this issue. She assured us that the problem was in the process of getting resolved.</p> <p>On Saturday still no use of our email address - we once again phoned and were told that it was a "****fing" email and they were going to address this issue immediately.....???????</p> <p>Monday morning still no business or email address, desperate we once again phoned Webafrika, we got the same run around that "****fing" email had struck (remember this is not our fault but a problem that occured at WebAfrica) we have now been told that we have to once again wait another 48 hours.</p> <p>Any business would find this unacceptable, most especially when you rely on your internet provider to keep your email up and running - we can never recover this lost business due to the inept behaviour of Webafrika.</p> <p>We are now sitting waiting for the manager Mariska to make contact with us. Praying that we will have this matter resolved as we are in our first year of business and with online travel agents who work solely via email who knows how much needed business we have lost. Come on WebAfrika surely you can do better than this terrible service.</p>