*********** and uncaring customer service. Get your house in order Web Africa!

As many others, the same issue with being billed numerous times, and with no resolution is a perpetual issue with this group. Despite sending transaction history, in January already, nothing happens. Now its gotten way worse. I have been billed 3 times this month.

Chat is unhelpful and a drag. When I first lodged my complaint in January, I waited for over 40 mins for an agent to respond to a chat in progress. Later, agents do not know how their system works and wont even call a customer who is struggling with th chat function. I get told I can only submit screen shots not documents. When I submit images, the chat freezes and I need to start over again.

I beg the agents to please just give a call as I have been 14 times plus into the chat for some help and they refuse. This is such an *********** company, infuriating agents who make promises they cant keep (Lerato, Bandlakazi, Ashlynne I believe. The finance team is also clearly a joke as they cant sort out matters from a month ago and each week the problem is unsolved and gets worse.

Despite sending supporting documents from capitec dierctly, expressing it is web africas problem, they dont take accountability and skirt around the issue and then drop the chat. I have begged, pleaded and cried to be assisted and its all just a joke. I regret very much joining and I cannot contain my anger when I am in chat as the agents assume your problem and create a miscommunication, which they wont rectify with a phone call, and leaving you on chat for hours. Disgusted by this incompetence and people who take no pride in helping someone who needs this fixed.

The only people who was kind to call was Sfiso and Nthabiseng, who tried to fix what they could and do their jobs well. Thank you.

As for the other agents, PLEASE, get some respect, treat paying customers well and respect their need for a phone call as not everyone can sit on chat all day and also type and communicate that way. This took ages to type, imagine being on chat with an agent who assumes they know what the issue is and creating further distress.

After typing an hour plus later, to leave the chat. The agents dont read, care or listen. Pathetic experience.