**** and *********** service

I took out WiFi contract for Vumatel through Webafrica. I first paid the R399 in on the 25th of March 2023 then they came on the 29th for installation. The WI-FI only worked for 2 weeks, then there was no network to date. I escalated the query to several agents to Webafrica and they said it has been escalated till they confirmed that the issue is with the area. To my surprise my neighbour's WiFi is working perfectly fine with no issues for the same service.

I made peace with the fact that I'm not getting assistance. On the first May 2023 an amount of R399 was deducted via fast pay. I then escalated my complaints to Webafrica regarding my refund and I was told it will take 3 days. Today I sent a follow up, they are telling me stories.

I already paid R800 for 2 weeks services without any positive outcome and now they are telling me stories.

I want my money back and I'm so disappointed and regret using your services. Your WhatsApp agent are so *********** and till now no positive outcome as to when am I going to get my money. Below is the feedback received for today:

*Azasakhe N.*: Credit note has been declined due to Vumatel says the area is not live, there's an issue with the line.

*Azasakhe N.*: The only faults that were reported was for April which you were credited for hence paid R39.35, the payment made on Monday was for May subscription.

*Babalo M.*: Mam your service is already pending cancellation, due to Vuma no longer crediting for down time we cannot refund for now

You are being *transferred* to an agent, please wait while I connect you...