*********** and horrible service

What horrible service. I thought I was going get better service when I moved away from Telkom, but how wrong was I.... Been trying to downgrade my line to a 55/25 line, since December 2025. Was confirmed via email it will be downgraded and effective January 2026. Come January, I was still billed for a 100/100 line but was downgraded to a 25/25 line. Been chatting with them every week about this issue, still no help or solution. Their thing is to just transfer you from one person to the other and with each new person you have to explain the whole story from scratch and at the end still not getting any help. Sent them the emails and screenshots of the line speed, still no help. Can't call since chatting is the only way to get "assistance". Tried cancelling yesterday, they said they will sort it out yesterday in order for me not to cancel. Done another speed test, still 25/25 line. Don't know what to do anymore.